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How to make a complaint

There are various routes available if you wish to make a complaint. You will need to consider who you want to make a complaint about. Information to help you has been provided below:

Who do you want to make a complaint about?

 

The Police, Crime & Victims' Commissioner (PCVC)

Complaints about the Police and Crime Commissioner (PCVC) and a Deputy Police and Crime Commissioner (DPCVC), if one has been appointed, are dealt with by the Police and Crime Panel (PCP) administered by Durham County Council or by the Independent Police Complaints Commission (IPCC) in the case of complaints relating to criminal conduct.

The Panel will deal with the recording of complaints and conduct matters concerning the PCVC and any Deputy. Any conduct and complaints matters involving alleged criminal activity concerning the PCVC or Deputy must be referred by the Panel to the IPCC.

To date, there have been three complaints or conduct matters brought to the attention of the Police and Crime Panel, during the following financial years:

  • 2012-13: 0
  • 2013-14: 0
  • 2014-15: 0
  • 2015-16: 1
  • 2016-17: 2
  • 2017-18: 0

The administration of the Panel rests with Durham County Council. The current chair of the Panel is Councillor Lucy Hovvels MBE (Durham County Council)

Contact Details of the Police and Crime Panel:

The Police and Crime Panel

County Hall

Durham

DH1 5UL

Email: democraticservices@durham.gov.uk

 

A member of the PCVC's support team

Complaints about members of staff employed within the Office of the Police, Crime & Victims' Commissioner should be addressed to the PCVC (any complaints about a member of police staff working within Durham Constabulary should be addressed to the Professional Standards Department – address given below).

On receipt of the complaint the PCVC (or Deputy PCVC) will consult the Chief Executive (or the PCVC’s Chief Financial Officer if the complaint relates to the Chief Executive) and an investigation will be undertaken. If the complaint relates to a criminal matter advice will be sought from the Constabulary’s Head of Professional Standards.

Contact details:

Visit the Contact Us page for the relevant contact information.

The Chief Constable of Durham Constabulary

The PCVC is the person to whom any complaints about the Chief Constable should be made.

The Chief Executive will determine if the complaint is valid and if it should be recorded.  If a decision to record is made a report will be prepared for consideration by the PCVC so he can determine how the complaint will be dealt with.

If the complaint is considered as serious or exceptional as defined in paragraph 4(1) of Schedule 3 to the Police Reform Act 2002 the PCVC must refer the matter to the IPCC. If this does not apply the PCVC can decide of he wishes to resolve the complaint by either:

  • local resolution (this would only be possible if the complainant consented to it)
  • voluntary referral to the IPCC
  • full investigation, or
  • In some other way or by taking no action in respect of it

    The Complainant will be informed by the PCVC how he proposes to deal with the complaint.

    Contact details:

    Visit the Contact Us page for the relevant contact information.

 

Police officers and police staff of Durham Constabulary

The Chief Constable is responsible for disciplinary matters and handling complaints against police officers, up to and including the Deputy Chief Constable. The PCVC has a duty to monitor these complaints. The Chief Constable is supported by the Professional Standards Department.

Contact details:

Professional Standards and Legal Services Department

Durham Constabulary

Constabulary Headquarters

Aykley Heads

Durham

DH1 5TT

Telephone: 101

Email: complaints@durham.pnn.police.uk

 

A complaint about Durham Constabulary

If a complaint relates to any of the following it is classed as a complaint about the direction and control of Durham Constabulary

  •  Operational policing procedures
  •  Organisational decisions
  •  General policing standards within the force
  •  Operational management decisions (where there are no conduct issues)

Complaints about direction and control may be made to the PCVC, the Professional Standards Department (Durham Constabulary), the Association of Chief Police Officers or the IPCC. Any complaints received by the PCC will be acknowledged and passed to the Professional Standards Department for investigation.

Regular updates will be provided on how the complaint is being handled so the PCC can be advised. The PCVC does have power if he thinks that the Chief Constable has an obligation to act or refrain from acting and has not done so the PCVC may direct the Chief Constable to take such steps as the PCVC thinks appropriate and the Chief Constable must comply with this direction. 

Contact details:

Professional Standards and Legal Services Department

Durham Constabulary

Constabulary Headquarters

Aykley Heads

Durham

DH1 5TT

Telephone: 101

Email: complaints@durham.pnn.police.uk

 
 
 
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