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Durham and Cleveland PCCs Develop Improved Service for Victims in 2016


Safe in Tees Valley logo

The Police and Crime Commissioners for Durham and Cleveland, Ron Hogg and Barry Coppinger, have appointed Safe in Tees Valley Ltd to run support services for victims of crime, following a competitive tender process.

From April 2016, the new service will be tailored to victims’ individual needs rather than based solely on the type of crime that they have suffered. It will ensure that victims of crime will receive immediate emotional support to help them to recover, and will be signposted to additional services and advocacy support if they require further help.

The new service will also identify the most vulnerable victims and repeat victims, and provide them with dedicated one-to-one support. This will aim to reduce the confusion that some victims have faced because they have received contact from several different organisations.

In a joint statement, Mr. Hogg and Mr. Coppinger said:  “Crime can have a devastating impact on someone’s life. It is crucially important that victims are given swift and effective help and support to cope, and that their needs are identified and met. As PCCs, we are responsible for ensuring this service is in place.

“We have ambitions to make services for victims in our area the best in the country. Victims must be at the heart of criminal justice processes. Every victim of crime should benefit from the best possible service according to their needs.

“Through these arrangements we look forward to further improving and enhancing our offer for victims and ensuring their satisfaction with our service is as high as it can be, even during what is a very difficult time.

“We would like to extend our thanks to Victim Support, who have an admirable and lengthy track record in this region and nationally, and we wish to gratefully acknowledge the commitment to victims that they have provided to the public of Cleveland and Durham. We look forward to working with them as we move towards the new service.”



1. The award of the contract follows a thorough procurement exercise. This decision is subject to a period of cooling off, known as ALCATEL, during which the unsuccessful bidders are allowed to appeal.

2. More details of the new service will be publishedon the Durham and Cleveland PCC websites in the New Year.

Posted on Friday 18th December 2015
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