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Launch of New Service to Support Victims of Crime

L-R Ron Hogg, Barry Coppinger and John Bentley (VCAS)

L-R: PCC Ron Hogg, PCC Barry Coppinger and John Bentley (VCAS)

Victims of crime are to benefit from an improved advice and support service from Friday 1 April.

Safe in Tees Valley were appointed to deliver the new Victim Care and Advice Service (VCAS) after a competitive tendering process held by Cleveland Police and Crime Commissioner (PCC), Barry Coppinger, and Durham Police and Crime Commissioner, Ron Hogg.

The new Victim Care and Advice Service (VCAS) will provide a free, independent and confidential service to help victims cope with the immediate impact of crime and subsequently make a full recovery.

The service can be accessed at any point in the journey to recovery. For many this will be in the immediate aftermath of the crime being committed but, for some, the full impact may not be evident until later. Family and friends play a vital role in addressing the emotional and practical impact of crime and if needed they too can obtain advice or additional assistance.

Police and Crime Commissioner for Cleveland, Barry Coppinger, said: “Victims are our priority and the aim of the new Victim Care and Advice Service is to deliver high quality support to victims of crime which is tailored to individual needs and to achieve improvements in every victim’s ability to cope from the impact of crime and subsequently recover. Victims, wherever appropriate, will also have access to a range of further relevant local support.”

Durham’s Police and Crime Commissioner, Ron Hogg, said: “Ensuring victims of crime receive the highest possible service is at the heart of my Police and Crime Plan. The new service will focus on an individual’s need, and help them cope during a traumatic time in the lives of many victims.”

John Bentley, Chief Executive of Safe in Tees Valley, said: “The Victim Care and Advice Service will provide emotional and practical support for everyone who needs help to cope and recover from the impact of being a victim of crime.

“We will particularly seek to support those who are vulnerable, intimidated or have been a repeat victim. We aim to work in partnership with many agencies to broaden the offer of support available and provide the best possible care for victims.”

If you would like advice or support please contact the Victim Care and Advice Service from Friday 1 April on:


Notes to editors: 

•         Photograph (attached) shows L-R:

o         PCC Ron Hogg,

o         PCC Barry Coppinger,

o         John Bentley (Safe in Tees Valley)

•         The contact details from 1 April for Victim Care and Advice Service are:

o         Freephone:      0303 0401 099 

o         Email:                info@vcas.uk

o         Website:           www.victimcareandadviceservice.uk

•         Until 31 March 2016, victims of crime can contact Victim Support on:

o         Telephone:      0845 277 0977, or 0191 281 0491

o         Email:               www.victimsupport.org.uk

Record of Decision Made by Commissioners:


Posted on Friday 18th March 2016
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