Contact Us

If you want to contact the Office of Durham Police and Crime Commissioner normal office hours are Monday to Thursday 9am-5pm and Friday 9am-4.30pm.

If the matter is for the Police, please call 999 in an emergency or 101 for non emergencies. You can also visit their website www.durham.police.uk

If you wish to make a complaint, please see our complaints page for further criteria details.

Durham OPCC Service Standards 
‍The Office of the Durham Police and Crime Commissioner (OPCC) is committed to providing a professional, accessible and responsive service to everyone who contacts us. 
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‍What You Can Expect From Us
We will acknowledge your correspondence within 5 working days of receiving it. We will aim to provide a full response within 15 working days of sending our acknowledgement. If we are unable to respond within this timescale, we will keep you informed of the reason for the delay and provide an update on when you can expect a response. We will treat you with courtesy, respect and fairness at all times. We will consider all correspondence carefully and direct enquiries to the appropriate organisation where necessary. 

Please Note
‍The OPCC does not investigate crimes or complaints about the conduct of police officers or police staff. These matters are the responsibility of Durham Constabulary. Where appropriate, we will provide advice or signpost you to the correct organisation to deal with your concerns. 
Our aim is to ensure that everyone who contacts us receives a timely, helpful and professional service.